At One Source Vines, we are committed to providing reliable, secure, and efficient delivery services for our customers. This Shipping & Delivery Policy outlines our procedures, timelines, responsibilities, and conditions relating to the shipment and delivery of products purchased through our website.
By placing an order with One Source Vines, you acknowledge that you have read, understood, and agreed to the terms outlined in this Shipping & Delivery Policy.
1. Delivery Coverage
One Source Vines currently delivers to eligible locations within Nigeria, subject to product availability, operational capacity, and applicable legal restrictions.
Delivery availability may vary depending on:
We reserve the right to refuse delivery to locations that are inaccessible, restricted, unsafe, or outside our service coverage areas.
2. Order Processing
Orders are typically processed after:
Orders are generally processed during normal business hours.
Orders placed on:
may be processed on the next available business day.
Order processing times may vary depending on order volume and operational requirements.
3. Delivery Timeframes
Estimated delivery times are provided as a guideline only and do not constitute a guarantee.
Typical delivery estimates may include:
Lagos Deliveries
1–3 business days
Major Cities Across Nigeria
2–5 business days
Other Locations
3–10 business days
Actual delivery times may vary depending on factors outside our control.
4. Delivery Charges
Shipping and delivery fees are calculated based on factors including:
Applicable shipping fees will generally be displayed during the checkout process before payment is completed.
Delivery charges are non-refundable except where required by law or otherwise approved by One Source Vines.
5. Delivery Confirmation
Customers may receive updates regarding the status of their orders, including:
Communication may be provided through:
Availability of tracking services may vary depending on the courier used.
6. Customer Responsibilities
Customers are responsible for providing accurate and complete delivery information.
This includes:
One Source Vines shall not be responsible for delays, failed deliveries, or additional costs resulting from inaccurate information supplied by customers.
7. Delivery Attempts
Where delivery cannot be completed successfully, additional delivery attempts may be made at the discretion of the courier or One Source Vines.
Reasons for unsuccessful delivery may include:
Additional delivery charges may apply where repeat delivery attempts are required.
8. Age Verification Upon Delivery
As a seller of alcoholic beverages, One Source Vines reserves the right to require age verification at the point of delivery.
Delivery personnel may request valid government-issued identification before releasing alcoholic products.
Delivery may be refused if:
9. Refusal of Delivery
One Source Vines reserves the right to refuse delivery where:
Any resulting cancellations, returns, or refunds shall be handled in accordance with our applicable policies.
10. Risk and Ownership
Ownership of products transfers to the customer upon successful delivery and acceptance of the order.
Risk of loss, damage, or theft generally passes to the customer once delivery has been completed.
Customers are encouraged to inspect deliveries immediately upon receipt.
11. Damaged Deliveries
If a product arrives damaged, customers should:
Supporting evidence may be required to facilitate investigation and resolution.
Approved claims may qualify for replacement, exchange, store credit, or refund, depending on the circumstances.
12. Missing or Incorrect Orders
Customers must notify us promptly if:
Notifications should generally be made within 48 hours of delivery.
Failure to report discrepancies within a reasonable period may affect eligibility for resolution.
13. Delivery Delays
While we strive to meet estimated delivery timelines, delays may occur due to circumstances beyond our control.
These may include:
Delivery estimates should therefore be regarded as approximate rather than guaranteed.
14. Force Majeure
One Source Vines shall not be liable for delays or failure to perform delivery obligations arising from events beyond our reasonable control, including:
Our obligations may be suspended for the duration of such events.
15. International Shipping
Unless expressly stated otherwise, products available through One Source Vines are intended for delivery within Nigeria.
International shipping may not be available for certain products due to:
Customers should contact us before placing international orders.
16. Failed Deliveries and Returned Shipments
Orders returned due to:
may incur additional charges before redelivery can be arranged.
Refund eligibility for returned shipments shall be determined in accordance with our Refund and Cancellation Policies.
17. Limitation of Liability
To the maximum extent permitted by law, One Source Vines shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from shipping delays, delivery failures, courier actions, or circumstances beyond our control.
Our liability shall generally be limited to the value of the affected order.
18. Changes to This Shipping Policy
We reserve the right to modify, amend, update, or replace this Shipping & Delivery Policy at any time without prior notice.
Changes become effective immediately upon publication on our website.
Customers are encouraged to review this policy periodically.
19. Contact Information
For questions regarding shipping, delivery, or this Shipping & Delivery Policy, please contact:
One Source Vines
Address: 16 Dr Bode Olajumoke Street, Lagos, Nigeria
Email: sales@onesourcevines.com
Phone: +234 810 538 8009
By placing an order with One Source Vines, you acknowledge that you have read, understood, and agreed to this Shipping & Delivery Policy in its entirety.
You need to Sign in to view this feature
This address will be removed from this list
english
