Cancellation Policy

At One Source Vines, we strive to process and deliver customer orders efficiently and accurately. This Cancellation Policy outlines the circumstances under which customers may cancel orders, the procedures for requesting cancellations, and any applicable limitations or fees.

By placing an order through our website, you acknowledge and agree to the terms of this Cancellation Policy.

1. Order Cancellation Requests

Customers may request cancellation of an order after it has been placed, subject to the conditions outlined in this policy.

All cancellation requests must be submitted as soon as possible after the order is placed.

Submission of a cancellation request does not automatically guarantee cancellation approval.

Orders are processed quickly to ensure timely delivery, and cancellation eligibility depends on the status of the order at the time the request is received.

2. Orders Eligible for Cancellation

Orders may generally be cancelled if:

1. The order has not yet been processed.
2. The order has not entered the packaging stage.
3. The order has not been assigned for dispatch.
4. The order has not been shipped or handed over to a delivery partner.

Where these conditions are met, customers may be eligible for a full refund of the amount paid.

3. Orders Already Processed

Once an order has entered processing, packaging, or preparation stages, cancellation may no longer be possible.

This includes situations where:

1. Products have been picked from inventory.
2. Packaging has begun.
3. Delivery arrangements have been initiated.
4. Shipping labels have been generated.

In such cases, cancellation requests may be declined.

4. Orders Already Dispatched

Orders that have already been shipped, dispatched, or handed over to a courier or delivery partner cannot generally be cancelled.

Customers who no longer wish to receive such orders may need to follow the applicable Return Policy after delivery, subject to eligibility requirements.

Delivery and handling charges may not be refundable for dispatched orders.

5. Customized or Special Orders

Certain products may be specially sourced, reserved, or prepared for specific customers.

Such orders may include:

1. Special-order products
2. Limited edition products
3. Bulk purchases
4. Corporate orders
5. Event orders

These orders may not be eligible for cancellation once confirmed.

6. Cancellation by One Source Vines

We reserve the right to cancel orders at our sole discretion in circumstances including but not limited to:

1. Product unavailability
2. Pricing errors
3. Payment verification failures
4. Fraud prevention concerns
5. Regulatory restrictions
6. Age verification failures
7. Website or system errors
8. Delivery restrictions

Where payment has already been received, eligible refunds will be processed in accordance with our Refund Policy.

7. Age Verification Failure

As a seller of alcoholic beverages, One Source Vines reserves the right to cancel any order where:

1. The customer fails age verification requirements.
2. The customer refuses to provide requested identification.
3. Legal eligibility cannot be confirmed.

Such cancellations are necessary to comply with applicable laws and regulations governing the sale of alcoholic beverages.

8. How to Request a Cancellation

Customers wishing to cancel an order should contact us immediately and provide:

1. Full name
2. Order number
3. Email address
4. Contact phone number
5. Reason for cancellation

Cancellation requests may be submitted through:

Email: sales@onesourcevines.com

Phone: +234 810 538 8009

Requests should be submitted as quickly as possible to increase the likelihood of successful cancellation.

9. Cancellation Review Process

All cancellation requests are reviewed based on:

1. Order status
2. Processing stage
3. Inventory allocation
4. Shipping status
5. Payment status

One Source Vines reserves the right to request additional information before making a cancellation decision.

Customers will be notified of the outcome once the review is completed.

10. Approved Cancellations

Where a cancellation request is approved, customers may be eligible for:

1. Full refund
2. Partial refund
3. Store credit

depending on the circumstances of the order.

Refunds will generally be processed using the original payment method where possible.

11. Refund Processing for Cancelled Orders

Approved refunds for cancelled orders are typically processed within:

Bank Transfers

3–10 business days

Debit and Credit Cards

5–14 business days

Digital Payment Platforms

3–10 business days

Actual processing times may vary depending on financial institutions and payment providers.

12. Promotional Orders

Orders placed using:

1. Promotional discounts
2. Coupon codes
3. Limited-time offers
4. Special campaigns

may be subject to additional cancellation conditions.

Promotional benefits may be forfeited if an order is cancelled.

13. Fraud Prevention

To protect customers and maintain platform integrity, we reserve the right to deny cancellation requests where:

1. Fraud is suspected.
2. False information is provided.
3. Abuse of cancellation procedures is detected.
4. Repeated suspicious order activity occurs.

Additional verification may be required before cancellation approval.

14. Limitation of Liability

To the fullest extent permitted by law, One Source Vines shall not be liable for indirect, incidental, consequential, or special damages arising from:

1. Cancellation requests
2. Cancellation delays
3. Order processing activities
4. Product availability issues

Our maximum liability shall generally not exceed the amount paid for the affected order.

15. Changes to This Cancellation Policy

We reserve the right to modify, amend, replace, or update this Cancellation Policy at any time without prior notice.

Changes become effective immediately upon publication on the website.

Customers are encouraged to review this policy periodically.

16. Contact Information

For questions regarding cancellations or this Cancellation Policy, please contact:

One Source Vines

Address: 16 Dr Bode Olajumoke Street, Lagos, Nigeria

Email: sales@onesourcevines.com

Phone: +234 810 538 8009

By placing an order with One Source Vines, you acknowledge that you have read, understood, and agreed to this Cancellation Policy in its entirety.