Return Policy

At One Source Vines, we are committed to providing our customers with quality wines, champagnes, spirits, and related products. We understand that circumstances may arise where a return request is necessary, and we strive to handle such requests fairly and professionally.

This Return Policy outlines the conditions under which products may be returned, the procedures customers must follow, and the limitations that apply to returns involving alcoholic beverages and other consumable products.

By purchasing products from One Source Vines, you acknowledge and agree to the terms of this Return Policy.

1. Eligibility for Returns

Customers may request a return under the following circumstances:

Damaged Products

Products may be eligible for return if they arrive:

1. Broken
2. Cracked
3. Leaking
4. Physically damaged
5. Defective

Customers should inspect all products immediately upon delivery.

Incorrect Products

Returns may be approved where:

1. The wrong product was delivered.
2. The wrong quantity was supplied.
3. The delivered item materially differs from the confirmed order.

Defective Products

Products that are defective or unfit for their intended purpose may qualify for return and further review.

Incomplete Orders

Where an order arrives with missing components or missing products, customers should notify us immediately for investigation and resolution.

2. Return Request Timeframe

To be eligible for a return, customers must notify One Source Vines within:

Damaged Products

Within 48 hours of delivery.

Incorrect Products

Within 48 hours of delivery.

Defective Products

Within 7 days of delivery.

Missing Items

Within 48 hours of delivery.

Failure to report issues within the specified timeframe may affect return eligibility.

3. Return Conditions

To qualify for a return, products must generally meet the following conditions:

1. Product remains unused where applicable.
2. Product remains in its original condition.
3. Original packaging is retained.
4. Labels, seals, and markings remain intact.
5. Proof of purchase is provided.
6. Return authorization has been obtained from One Source Vines.

We reserve the right to reject returns that do not satisfy these conditions.

4. Non-Returnable Products

For health, safety, quality-control, and regulatory reasons, certain products are not eligible for return.

These include:

Opened Alcoholic Beverages

Including but not limited to:

1. Wine
2. Champagne
3. Spirits
4. Liquor
5. Other alcoholic drinks

unless the product is confirmed to be defective.

Products Damaged After Delivery

Returns will not be accepted for products damaged due to:

1. Improper storage
2. Customer negligence
3. Mishandling
4. Unauthorized alterations

Clearance or Final Sale Products

Products sold as:

1. Final Sale
2. Clearance Items
3. Non-Returnable Promotions

may not qualify for return unless defective.

Gift Cards and Digital Products

Gift cards, vouchers, promotional credits, and digital products are generally non-returnable and non-refundable.

5. Return Authorization Requirement

Customers must obtain authorization before returning any product.

Unauthorized returns may:

1. Be refused upon receipt.
2. Delay processing.
3. Be returned to the customer at the customer’s expense.

Return requests should be submitted through our customer support channels before shipment of any returned item.

6. How to Request a Return

To initiate a return, customers should provide:

1. Full name
2. Order number
3. Contact information
4. Description of the issue
5. Clear photographs of the product
6. Photographs of packaging where applicable

Return requests may be submitted through:

Email: sales@onesourcevines.com

Phone: +234 810 538 8009

7. Inspection and Verification

All returned products may be inspected upon receipt.

Our review process may include:

1. Product examination
2. Packaging review
3. Delivery verification
4. Damage assessment
5. Fraud-prevention checks

Approval of a return request does not automatically guarantee a refund.

Further evaluation may be required.

8. Return Shipping

Where a return is approved due to:

1. Incorrect shipment
2. Confirmed product defect
3. Delivery damage

One Source Vines may cover reasonable return shipping costs.

For other approved returns, customers may be responsible for return shipping expenses.

Shipping charges are generally non-refundable unless required by law or approved by One Source Vines.

9. Lost or Damaged Return Shipments

Customers are encouraged to use secure and trackable shipping methods when returning products.

One Source Vines is not responsible for:

1. Lost return shipments
2. Delayed return shipments
3. Damaged return shipments caused during transit

until the returned products are received and verified by us.

10. Exchange Options

Where appropriate, customers may be offered:

1. Product replacement
2. Product exchange
3. Store credit
4. Refund

depending on product availability and the circumstances of the return request.

Replacement products may be subject to stock availability at the time of processing.

11. Refused Deliveries

If a customer refuses delivery without a valid reason approved by One Source Vines:

1. Additional handling fees may apply.
2. Return shipping costs may be deducted.
3. Refund eligibility may be reduced or denied.

Each case will be reviewed individually.

12. Fraud Prevention

To protect our customers and business, we reserve the right to deny return requests where:

1. False information is provided.
2. Evidence is misleading.
3. Products have been tampered with.
4. Abuse of the return process is detected.
5. Multiple suspicious claims are submitted.

Fraudulent activity may result in account suspension and additional legal action where appropriate.

13. Limitation of Liability

To the maximum extent permitted by law, One Source Vines shall not be liable for indirect, incidental, special, or consequential losses resulting from return requests, return delays, product availability issues, or related matters.

Any approved compensation shall generally not exceed the amount paid for the affected product.

14. Changes to This Return Policy

We reserve the right to update, modify, amend, or replace this Return Policy at any time.

Changes become effective immediately upon publication on the website.

Customers are encouraged to review this policy periodically.

15. Contact Information

For questions regarding returns or this Return Policy, please contact:

One Source Vines

Address: 16 Dr Bode Olajumoke Street, Lagos, Nigeria

Email: sales@onesourcevines.com

Phone: +234 810 538 8009

By placing an order with One Source Vines, you acknowledge that you have read, understood, and agreed to this Return Policy in its entirety.